by admin | Feb 20, 2014 | Leadership Development, Management Tips, Managing Difficult Employees
Despite your best efforts, there’s a very good chance that your communication is being perceived and processed in a way you did not intend. The disconnect between what is meant to be communicated and what is actually understood is known as a Perception Gap. In this...
by admin | Feb 13, 2014 | Diversity in Workforce, Management Tips, Managing Difficult Employees
There sure are a lot of different personalities to deal with in the workplace! As a manager, you have to work with diverse personas on an even closer level. And let’s face it, some of those characters are difficult to deal with. Some may even seem, ahem, unmanageable....
by admin | Feb 6, 2014 | Leadership Development, Management Tips
Let’s put your conflict handling-skills to the test! In this three-part series on conflict management, I introduced the Thomas-Kilman Conflict Mode Instrument (TKI), a fantastic tool to guide leaders when facing conflict. With the introduction of TKI came an...
by admin | Jan 30, 2014 | Leadership Development, Management Tips
Last week, I introduced the Thomas-Kilmann Conflict Mode Instrument (TKI), my favorite tool for developing conflict management knowledge. Leaders can use this tool to identify the way they typically handle conflict, and to make informed decisions about choosing an...
by admin | Jan 23, 2014 | Leadership Development, Management Tips
Conflict happens, whether we want it to or not. Most of us have a strong, visceral reaction to conflict, including (but not limited to) fear, avoidance, excitement and/or dread. However, when you boil it down, conflict is just when one person’s wishes and desires are...
